Privacy Policy — Kartomtrades

1. Introduction

Kartomtrades operates a trading platform for educational and practice purposes (the “Platform”). This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website and services. By creating an account or using the Platform, you agree to the practices described in this policy.

If you have questions about this policy, please contact us using the support options available on the Platform.

2. Information we collect

We collect the following categories of information:

Account information: email address, first name (optional), and a hashed password when you register for an account.
Identity verification data (KYC): government-issued identification documents, proof of address, and related information required before activating a live trading account. This information is collected and reviewed by our compliance team.
Trading activity: position history, demo and live trade records, order data, and account balance information generated through your use of the Platform.
Technical data: IP address, browser type, device information, and usage logs collected automatically when you interact with the Platform.
Communication data: messages sent to our support team, including live chat transcripts.

3. How we use your information

To create and manage your account.
To process identity verification before activating live account access.
To provide access to the demo and live trading environment.
To process deposits and withdrawals on live accounts.
To send account-related notifications, such as deposit confirmations or security alerts.
To respond to support requests.
To improve the Platform and diagnose technical issues.
To comply with legal obligations, including anti-money laundering (AML) requirements.

We do not sell your personal information to third parties.

4. Data storage and security

User data is stored using Supabase, a cloud database provider with industry-standard encryption at rest and in transit. Passwords are stored as one-way hashes and are never readable by Platform staff.

Reasonable technical and organisational measures are in place to protect your data against unauthorised access, loss, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.

5. Data retention

We retain account information for as long as your account is active and for a reasonable period thereafter in order to comply with legal obligations, resolve disputes, and enforce agreements.

You may request deletion of your account and associated data by contacting our support team. Certain records may be retained longer where required by applicable law.

6. Third-party services

The Platform uses the following third-party services that may process your data:

Supabase: Database and authentication infrastructure.
Vercel: Hosting and deployment infrastructure.
Tawk.to: Live chat support (if active). Their privacy policy applies to chat data.
TradingView: Charting widgets embedded within the trading interface.

7. Cookies

The Platform uses session cookies to maintain your authenticated session. These are temporary and are removed when you log out or close your browser. We do not currently use tracking or advertising cookies.

8. Your rights

Depending on your location, you may have rights to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your account and data.
Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact our support team through the live chat on the Platform.

9. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of the Platform after changes are posted constitutes acceptance of the updated policy.

10. Contact

For questions, data requests, or complaints about this Privacy Policy, please contact us via the live support chat available on the Platform homepage.